Hilton Garden Inn Kampala

The hotel is Immaculate. Well maintained and the staff are very professional. I love the fact that they have self catering laundry service and dryer which I loved to use so much . My room was lovely and always done when came back at the end of each day I enjoyed my stay and will definitely come back again . I highly recommend this hotel especially to someone visiting for first time or returnee . They have great Security , food is lovely and you always get a lovely welcoming smile from the staff. On my day of arrival , I was well attended by staff every though I checked so early morning at 3am. I would love to say a huge Thank you to the staff especially Mr Teko Moses for the help you rendered me. This man deserves a pay Rise for his outstanding Customer service.

From the airport, the Hilton Garden Inn Kampala provided excellent service! I booked airport shuttle service which was so easy to find. A driver met us at arrivals with a sign, packed our luggage in the van, and we took a smooth ride to the Hilton. Every staff member we encountered upon arrival greeted us with a warm smile and explained everything we needed for our stay. The receptionist Kim Cynthia was very sweet! She checked us in and let us know how we could book a taxi and where to find a place to get our hair done (very much needed at the time!) Our room was very clean and comfortable and the food was delicious!

Staff are amazingly friendly and attentive. The hotel is nicely located in Kampala, close to many nice areas at walk distance. The rooms are overall quite comfortable. The breakfast offers many delicious options. The transfer service from the airport is very convenient, especially when landing late at night time.

I loved how friendly and accommodating the staff were. They even planned a special table for my mum for her birthday, provided a cake and sang for her! The staff were super friendly and supportive. They smiled and provided help where necessary. The manager even gave us a complimentary evening meal and drinks on mum’s birthday!!! I was beyond grateful. Myself, mum and my sister had a wonderful time☺️

Everything was great, clean and helpful. Breakfast was amazing, they were even serving basmati vegetable rice and indian dishes apart from classical breakfast. They have good selection of teas, fresh squezed juices and coffees. They even have masala tea. Rooms are comfortable and clean. All staff was very helpful.